If you’re using Odoo’s Point of Sale (POS) system, you might have encountered limitations with transaction fees, hardware choices, or supported payment types. Many businesses find themselves looking for a more flexible, cost-effective solution.
Enter Clover—a trusted name in payment processing that offers a powerful alternative. While not a built-in Odoo payment terminal, it integrates seamlessly with Odoo through OERP’s Clover POS integration. In this post, we’ll explore why Clover is often the better choice for businesses looking to optimize their payment processing and overcome Odoo’s built-in POS limitations.
Why choose Clover for Odoo?
Odoo's native POS offers built-in payment integrations with a good range of providers, but these can come with drawbacks. For instance, Adyen primarily caters to large enterprises processing over $10 million annually, excluding many MSMEs. Stripe, while versatile, often comes with higher transaction fees and limited hardware options. Other Odoo-supported providers may also have constraints related to fees, location coverage, or functionality.
That’s where Clover shines. The OERP Clover integration directly addresses these pain points, providing businesses with:
Let’s break it down.
01.
More Payment Type Options
The more payment options you offer, the easier it is for customers to complete purchases. Clover supports:
- Major credit cards (Visa, Mastercard, Amex, etc.)
- Interac® debit (for Canadian businesses)
- Contactless payments (Apple Pay®, Google Pay®, Samsung Pay®)
- EMV chip card transactions (for fraud protection and compliance)
A wider range of payment methods means fewer lost sales due to payment incompatibility and a faster, smoother checkout experience for your customers.
02.
Seamless Refunds and Credits
A major pain point for many Odoo users is the lack of native support for processing refunds directly within the Odoo POS system. Many users find themselves stuck with workarounds or needing to manage refunds outside of Odoo. OERP's Clover integration directly solves this problem, offering a robust and flexible refund solution.
2.1
Direct Refund Processing from Odoo POS
The OERP Clover integration allows you to initiate refund requests directly within Odoo POS. No need to switch systems. Simply initiate a refund request within Odoo, and it will be processed by the connected Clover terminal.
2.2
Referenced Refunds (Customer Not Present)
You can now process a refund even if the customer isn't physically present with their original payment card. This is crucial for handling returns initiated online, by phone, or in situations where the customer cannot return to the store*.
2.3
Credit Support (Non-Referenced Refunds)
Credits are refunds that are not directly linked to a previous transaction within Clover. This is essential for situations like issuing store credit, handling returns for purchases made through other channels (e.g., a different payment processor or a cash transaction), or resolving customer service issues providing another level of flexibility.
03.
Enhanced Tip Management
Not all of Odoo's native payment options support tipping, and even those that do often lack the ability to configure tip settings directly within Odoo. This can lead to a less-than-ideal checkout experience for both customers and employees, essential in North America, where tipping is expected in many service industries.
3.1
Pre-Payment Tip Prompts
Customers are prompted for tips before they complete their payment on the Clover terminal. This ensures that tipping is integrated smoothly into the checkout flow, making it easy and convenient for customers to show appreciation for the good service.
3.2
Seamless Odoo Integration
Tip amounts are automatically recorded in Odoo, eliminating manual entry errors.
3.3
Configurable Tip Settings
Set up preset tip suggestions (e.g. 15%, 20%, 25%), fixed amounts (e.g. $2, $5, $10), or both. You can even personalize labels like “Good”, “Great”, and “Excellent” to encourage generosity. You can also enable or disable tipping entirely, providing maximum flexibility to suit your business needs.
Conclusion
In conclusion, the OERP Canada's Clover POS integration offers a compelling solution for Odoo users seeking a more flexible, feature-rich, and cost-effective payment processing experience. By addressing key limitations of Odoo's native integrations – from limited payment options and cumbersome refunds to inadequate tip management – this integration empowers businesses to streamline operations, improve customer service, and potentially increase revenue.
Interested in learning more about OERP Canada's Clover POS integration for Odoo? Schedule an appointment below to get started.
Odoo - Clover POS Integration